J.D. Power Recognizes Capital One in Small Business Banking

MCLEAN, Va., Jan 26, 2023 – Capital One ranked second nationally in the J.D. Power 2022 U.S. Small Business Banking Satisfaction Study, a study that examines overall satisfaction among small business banking customers with their financial institution. 

The 2022 U.S. Small Business Banking Satisfaction Study includes responses from 6,855 owners of—or financial decision-makers at—small businesses that use business banking services. The study was fielded from May through August 2022. The study also provides financial health support index benchmarking data evaluating banks’ proficiency in delivering financial support to small business customers. 

“We are honored to receive this recognition from J.D. Power and are proud to offer our business customers the support and resources they need to thrive,” said Jenn Flynn, Head of Small Business Bank at Capital One. “We know that small businesses are at the heart of communities across the country. As business owners continue to navigate evolving economic conditions, we are committed to supporting their needs through our products, services and the guidance of our experienced business banking team.”

Capital One offers best-in-class products and resources designed to support businesses of all sizes. For more information on business banking with Capital One, visit www.capitalone.com/small-business-bank. 

About Capital One Business

Capital One® offers a broad spectrum of financial products and services to consumers, small businesses, and commercial clients. Capital One Business offers a diverse suite of financial products, tools and services designed specifically for small businesses, including credit cards with unlimited rewards and banking products and services. Capital One Business is committed to fueling the courageous entrepreneurial spirit that's at the heart of American small businesses. We are focused on listening to and learning from the millions of businesses we serve every day to make sure our products, services and experiences work as hard as they do.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.