Capital One's Efforts to Support Workforce Development

Capital One’s workforce development strategy is centered around:

1. Investing in career pathways for local communities
2. Building a workforce development talent pipeline for Capital One
3. Integrating and improve internal mobility programs within Capital One

Our partnerships support people facing barriers to employment and education, including students, youth and adults.

We are prioritizing creating substantial roles and establishing long-term conversion over quantity of hires. We do this through external workforce development channels that include:

Year Up: This organization brings talented young adults and top companies together to launch careers, power businesses and build communities. Its mission is to close the opportunity gap by ensuring that young adults gain the skills, experiences, and support that will empower them to reach their potential through careers and higher education.

• We support Year Up by hosting around 50 students for internships each year. Capital One associates also lead mock interview sessions for Year Up students that simulate the feeling of being interviewed by a prospective employer.

Catapult: Catapult’s mission is to provide opportunity to youth — young adults who are high school graduates — with opportunities to be successful with the skills, experiences, and support that will empower them to reach their full potential through professional training, financial education, and workplace mentoring.

• In 2021, we supported Catapult with a holistic strategy to reduce attrition rates, focusing on role types offered, check-in touchpoints and in-depth associate support.
• 10 participants joined the program in 2021. There are currently 45 Catapult alumni at Capital One.

Hiring Our Heroes: This innovative program provides transitioning service members with professional training and hands-on experience in the civilian workforce. The professional development offered through the program prepares participants for a smooth transition into meaningful civilian careers. We have expanded our support to new lines of business and role types, which showed strong early success.

Internal Talent Mobility Programs:

• Customer-Facing Associate Mobility Program: This program is intended to open new pathways for customer-facing associates to advance their careers and transition successfully into new roles. This program offers a combination of a three-week learning academy and a six-month fellowship, with participants considered for transition to full-time roles at the close of the program.
• Catalyst Rotational Program: This career growth development initiative targets early leaders who work in our operations centers and are ready to explore advancement opportunities. In its 2021 pilot program, 18 participants each had the chance to rotate into two roles — each for one year — and work within either process management, project management or risk management.