2022 Car Buying Outlook

Car buyers' and dealers' perceptions of the car buying experience

Car buyers plan on adopting a hybrid approach to buying their next car

Dealers plan to innovate with new digital tools.

82% of car buyers are most comfortable with a hybrid or in-person approach to buying a car

38% of dealers reported financing as the aspect of their business that is most in need of innovation, and 45% plan on digitizing financing in the next six months

Future car buyers are planning to visit more dealerships, with 42% planning to visit at least three dealerships, compared to current car buyers

About the Survey
The dealer survey of 400 current car dealers was conducted on behalf of Capital One Auto Finance through Morning Consult.

The 400 respondents work for an automobile dealership as an owner, general manager, F&I director, sales manager, internet manager, or in the business development center at dealerships with an approximate annual sales volume of at least $1M.

The survey was fielded June 07-09, 2022 with the margin of error +/- 5%.

The consumer survey of 2,209 U.S. adults ages 18+ was conducted on behalf of Capital One Auto Finance using Morning Consult.

Of the 2,209, 378 have purchased a car in the last six months and are considered “current buyers”, and 1,831 self-reported that they’re planning to purchase a car within the next two years and are considered “future buyers”.

The survey was fielded June 08-12, 2022 with a margin of error of +/- 2%.