Call Capital One Customer Service

Find the support you need

Contact us whatever way works best for you.

Find the support you need

Contact us whatever way works best for you.

Find the answers you need

I need help with
Sign in and add a bank account to make online payments toward your balance.
Let's get your new Capital One credit card ready to use.
Learn when and how to replace an existing Capital One credit card and how long it will take to receive it.
Learn about the credit card dispute process, including how to file a claim and what to expect from the investigation.
Learn how credit reporting works and how you can dispute inaccurate items on your credit report through Capital One
Learn how to manage users and their roles on your personal credit card account.

General Questions

Get in touch with us

Not sure where to start? Call us at 1-877-383-4802 so we can direct your call to the right person. 

Credit card customer service
1-800-CAPITAL (227-4825)
Credit card outside the US, call collect
1-804-934-2001
Credit card online account support
1-866-750-0873
Credit card fraud protection
1-800-427-9428
Customer service
1-800-655-BANK (2265)
Outside U.S., report a lost or stolen ATM/Debit card
1-804-967-1000
Provide feedback for Auto finance
Submit feedback
Existing auto loan customers
1-800-946-0332
New and used vehicle financing applicants
1-800-689-1789
Auto refinance applicants
1-833-292-8336
Small business credit card customer service
1-800-867-0904
Online credit card banking customer service
1-866-750-0873
International Collect — Report a lost or stolen card
1-804-934-2001
Customer service for business bank accounts
1-888-755-2172
Canada account customer service
Canada contact info
United Kingdom account customer service
UK contact info
Servicemembers Civil Relief Act (SCRA) and military servicing
1-855-227-1645
Personal loan customer service
1-800-926-1000

Fast answers are at your fingertips

Chat with Eno

Send a message to our digital assistant Eno in the app or over text.

Search our site

Use keywords to scan all of capitalone.com and find what you're looking for, faster.

Feedback & complaints

Your experience matters and we want to hear from you.

Check system status

If something isn't working, see if a service is down temporarily.

Contact us by U.S. Mail

To make sure your payment posts as quickly as possible, write your Capital One credit card account number on your check.

Capital One
Attn: Payment Processing
PO Box 71083
Charlotte, NC 28272-1083

Overnight payments*:
Capital One
Attn: Payment Processing
6125 Lakeview Rd
Suite 800
Charlotte, NC 28269

*USPS Priority mail does not get delivered directly to a payment processing center and may not get processed next day. To assure overnight delivery and processing please use an express mail service such as Fedex, UPS, DHL, etc.

Give mail payments more time
Mailing a payment can take a few days, so plan accordingly to make sure we get it on time. Making payments online is usually fastest and easiest.

(Please check your statement for the best address and fastest processing)

Capital One Auto Finance
P.O. Box 60511
City of Industry, CA 91716

Overnight payments:
Capital One Auto Finance
Attn: Payment Processing
2525 Corporate Place
2nd floor Suite #250
Monterey Park, CA 91754

Capital One
PO Box 105474
Atlanta, GA 30348-5474

Checking Accounts, Savings, Money Market and CD Accounts

Standard Mail: Capital One Bank, Attn: Bank by Mail, PO BOX 85123, Richmond VA 23285
Overnight Mail: Capital One Bank, Attn: Bank By Mail, 15000 Capital One Drive, Richmond, VA 23238