Guests accessing Capital One Lounge and Landing locations are subject to the following Terms & Conditions. Capital One reserves the right to modify Lounge and Landing rules, including the Code of Conduct and guest access policy, at any time without prior notice.
Hours of Operation & Amenities
Operating hours vary by location and are subject to change without notice. Hours may be impacted by maintenance or unforeseen circumstances.
Services and amenities are dependent on the Lounge and Landing location and are subject to availability.
Access
Lounge and Landing access is not guaranteed and is subject to space availability.
Venture X cardholders and Venture X Business primary cardholders enjoy unlimited complimentary access plus complimentary entry for 2 guests per visit to Capital One Lounge—and special pricing of $45 per visit for additional guests.
Venture X cardholders and Venture X Business primary cardholders also enjoy unlimited complimentary access plus complimentary entry for 1 guest per visit to Capital One Landing—and special pricing of $45 per visit for additional guests.
Venture X Business authorized users and account managers are not eligible for complimentary access to Lounge or Landing locations. Authorized users and account managers can join the primary cardholder as 1 of their guests if the primary cardholder is physically present or can pay the standard rate.
Day passes can be purchased at the standard rate of $90 at select locations based on Lounge or Landing capacity.
All cardholders and guests must present a boarding pass with a confirmed seat assignment for a departing or connecting same-day flight. We will not admit cardholders or guests without a confirmed seat assignment. Failure to present this documentation may result in denial of access. All guests with a same-day connecting or departure boarding pass may enter up to 3 hours before their departure time. To qualify for complimentary or discounted Lounge or Landing access, card accounts must be in good standing and cardholders must present their eligible Capital One card and a boarding pass in their name.
Flight delays or interruptions will have no impact on Lounge or Landing access as long as guests enter within 3 hours of their originally scheduled departure time. You cannot enter the Lounge or Landing location without a new departure boarding pass for a rescheduled flight.
Airline, airport and industry employees are not permitted access while working and/or while in uniform (this includes employees of any airline and private, corporate and charter aircraft carriers).
Presenting a standby ticket with no intent to travel is considered gaming under these Terms & Conditions and may result in denial of Lounge or Landing access and/or permanent removal of all Capital One Lounge and Landing benefits.
Guests must be at least 18 years of age to enter without a parent or legal guardian.
Children under 2 can enter for free with an eligible cardholder, supervising parent or guardian. Guests older than the age of 2 are subject to our standard access policies and pricing.
Payment for Lounge or Landing access may only be made by card. Guests must use their eligible Capital One card for complimentary or discounted entry (as described above). Cash, checks, virtual card numbers and other digital payment methods such as Google Pay™ or Apple Pay® are not accepted.
Capital One will not be held liable for any technology failure that results in a guest’s displacement on the waitlist. In such an event, the Lounge or Landing location will attempt to correct the error but cannot guarantee access.
Capital One reserves the right to reserve seats and prioritize individual entry.
Effective Jan. 1, 2025, Venture and Spark Miles cardholders will no longer receive complimentary Lounge and Landing access—but can purchase passes at a special rate of $45 for themselves and each of their guests.
Compensation
Capital One cardholders will not be compensated for changes in locations, policies, rates, operating hours and/or closures or if the Lounge or Landing location is not available due to capacity.
Behavior
By entering the Lounge or Landing location, you agree to comply with all local, state, federal and national laws as well as statutes, ordinances and regulations that apply to your use of any Capital One Lounge or Landing location.
Any conduct that is deemed to be inappropriate, disruptive, abusive or against the Code of Conduct is prohibited. We reserve the right to remove any guest, visitor or entrant for such conduct or for failing to comply with guest Terms & Conditions, and this may result in permanent removal of all Capital One Lounge and Landing benefits.
If Capital One, or its Lounge operation partners, determine in their discretion that you have engaged in abuse, misuse or gaming in connection with Lounge or Landing access or behave in a manner that you intend to do so, you may be asked to leave and this may result in permanent removal of all Capital One Lounge and Landing benefits.
In order to consume alcoholic beverages guests must be at least 21 years of age. We reserve the right to refuse to serve alcoholic beverages to any guest who appears to be intoxicated or is otherwise unruly. Any outside alcoholic beverages may not be consumed within the Lounge or Landing location. Alcoholic beverages must be consumed within the main dining areas and are not permitted in amenity rooms. State liquor laws and airport authority regulations may limit the time frames in which alcoholic beverages may be served.
All food and beverage available in the Lounge or Landing location, including grab & go items, are only available to guests who have been admitted to the Lounge or Landing location. Any food provided in the Lounge or Landing location, with the exception of pre-packaged options, must be consumed within it.
Smoking, vaping, chewing tobacco, smokeless tobacco and electronic cigarette use is not permitted in any Lounge or Landing location.
Capital One is not liable for any articles lost, stolen or damaged while in the Lounge or Landing location. Per airport procedures, items left behind are turned over to Airport Security for safekeeping.
Guests must wear shoes at all times in the Lounge or Landing location. Guests are not permitted to sleep, lay or place their feet on the furniture in the Lounge or Landing location.
Guests must refrain from using the speaker while on personal devices—including cellular phones and laptops—and use headphones.
Lounges and Landing locations have no obligation to announce flight information, and guests accept that the Lounge or Landing location will not be held liable for any direct or indirect loss resulting from any guest failing to board their flight. Travelers are responsible for checking the relevant entry requirements and for providing correct travel documentation for their journey.
Service animals, emotional support animals and pets are welcome in the Lounge or Landing location and are the responsibility of their owner. Capital One is not responsible for any issues or incidents that arise from service animals, emotional support animals and pets being present in the Lounge or Landing location. Should a service animal, emotional support animal or pet misbehave, urinate or defecate in the lounge, threaten the safety of or disrupt the environment of another guest or staff member, the owner will be prompted to get the animal under control. If the animal continues to exhibit dangerous or disruptive behavior, we reserve the right to ask the handler to remove the animal from the Lounge or Landing location. To ensure the comfort and safety of all of our team members and guests, pets must remain in their closed carriers and with their owners at all times. Pets are not permitted on furniture, nor in food and beverage service areas and amenity rooms.
Lounge or Landing location space may not be used for solicitation or for the purpose of seeking to solicit airline, airport or industry employees or other guests.
Soliciting cardholders with intent to gain access to the Lounge or Landing location is prohibited.
Enrolled Capital One Visa Infinite cardholders receive a complimentary, 12-month membership to the Priority Pass Select program. Priority Pass Select members and accompanying guests have access to participating airport VIP lounges worldwide, regardless of airline choice, ticket class, or membership in the airline lounge program. You must maintain an open Capital One Visa Infinite account to qualify, and your Priority Pass Select membership will be canceled if your account is closed.
You must be an eligible Capital One Visa Infinite cardholder to participate. Eligibility for this offer is determined by Capital One. Provided you meet the issuer-determined eligibility requirements, Capital One will allow enrollment of one Capital One Visa Infinite cardholder per card number (including authorized users) as members in the Priority Pass Select program, without charge of a membership fee. As a Capital One Visa Infinite cardholder, you and your guest(s) enjoy complimentary lounge visits. Lounge benefits, services and facilities differ by location and may only be available at an additional charge.
Provided the Priority Pass Select membership benefit is still being offered by Capital One and the card under which you originally enrolled is still eligible, your membership will be automatically renewed for another year at no additional cost, unless you cancel your membership by calling Priority Pass Select at +1 800 352 2834 (toll-free in USA/Canada/Mexico) or +1 972 735 0536 (outside of North America). Once the renewal is processed, the digital membership expiration date will be updated on your Priority Pass profile. If the Priority Pass Select benefit is no longer being offered by Capital One or the card under which you originally enrolled is no longer eligible for the benefit, your membership will not automatically be renewed, but you will be given the opportunity to renew with Priority Pass Select at the applicable retail rate on Priority Pass then current standard terms.
For access to a participating airport lounge, you must present your Priority Pass Select Digital Membership Card, and a boarding pass or valid flight ticket (depending on the lounge) for the same day of travel. Lounges can also be accessed by presentation of your Capital One Visa Infinite card. To access with your payment card, simply tell the lounge attendant that you are a Priority Pass Member and hand over your registered payment card. Always have your Digital Membership Card as an alternative access method on hand.
All participating lounges are owned and operated by third party organizations, and none of Priority Pass Select, Capital One or Visa are or will be liable for any loss to a Member or any accompanying guests, arising from the provision or non- provision of any of the benefits, services, and facilities. Lounge benefits, services and facilities differ by location and some may only be available at an additional charge. Certain lounges may restrict access due to space constraints and may have limits on the number of guests who can enter with a Member.
Lost or stolen membership card: Please report the loss of your card to Priority Pass at +1 800 352 2834 (toll-free in USA/Canada/Mexico) or +972 735 0536(outside of North America) who will send you a replacement card. [A processing and handling fee may apply to reissue your Priority Pass Select membership card.]
Priority Pass Select is an independent airport lounge access program and is neither owned nor otherwise affiliated with Capital One or Visa. The Priority Pass Select membership benefit is subject to change and cancellation at any time. Membership in the Priority Pass Select program is not transferable and is only valid up to the date of membership expiration and when the Priority Pass Select membership card has been signed by the Member.