Manage your rental car booking

The easiest way to change your booking is usually to cancel and make a new reservation. Canceling and rebooking also works if you prepaid some or all of a refundable reservation.

Keep in mind that all change requests are subject to rental car availability. You may have to pay cancellation or change fees, depending on the rental car provider’s policies. 

All eligible rental car refunds are sent back to the original payment method. You typically receive your refund within one or two billing cycles. 

Here’s how refunds works by payment method: 

• Capital One rewards only: Your refund will be returned entirely as rewards. 

• Credit card only: Your refund will be issued back to your card account. 

• A combination of rewards and your credit card: You’ll be refunded in both rewards and on your credit card, proportionally to how you originally paid. Here’s an example: If your original payment was 60% on your credit card and 40% rewards, a $100 refund would be returned as $60 credit to your card and $40 worth of rewards. 

• Capital One travel credit: If you used a travel credit to pay for some or all of your booking, you’ll receive that same amount back in travel credit for future use. If a purchase made using an annual travel credit is canceled after the expiration date of the credit, the credit will not be restored.

If you don’t want to cancel and rebook your reservation, you need to contact the rental car provider directly to request any changes.

Some, but not all, rental car bookings are refundable and can be canceled through Capital One Travel. Follow the steps below to cancel your reservation.

Since rental car cancellation policies vary, we recommend that you review your policy before canceling your reservation. You can find the cancellation policies within your booking details in My Trips or in your confirmation email under the Car Details section.

Need more help? Check out all Capital One Travel help topics or give us a call at 844-422-6922.