Travel credits are a form of payment issued by Capital One that you may apply to future purchases on Capital One Travel. Travel credits are issued in specific scenarios, such as when you receive our price drop protection or our price match guarantee.
In some situations an airline may issue you a credit “in lieu of” a refund according to the fare rules associated with the individual booking. If a credit is issued by an airline, it is held by the airline in the name of the individual who was the passenger of record on the original reservation. This credit can be used towards the payment for the booking of a new trip, subject to the terms and conditions of the credit-issuing airline.
If you want to use your airline travel credit held by Capital One to book a new flight through Capital One Travel, you should follow these steps:
How to use Capital One travel credits for new bookings
1. Sign in to Capital One Travel, and click the menu button in the top right-hand corner.
2. Select My travel credits and offers.
3. View travel credits available to spend on travel.
4. View activity to see your travel credit activity.
5. View detailed breakdown of all Travel Credit balance(s) and transactions
How to use airline travel credits for airline bookings
1. Sign in to Capital One Travel and select the menu button in the top right-hand corner.
2. Select My Trips.
3. Choose Airline Travel Credit.
4. Select airline travel credit you wish to use and follow the on-screen steps.
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If you booked with a low-cost carrier—like Spirit Airlines or Ryanair—the booking is managed directly by the airline. Contact the airline or go to the airlines’ website for your airline travel credit.
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If you call customer service, you may be asked for a confirmation code. You can find this information either in your confirmation email or by signing in to Capital One Travel and then going to the My Trips tab. Please note that you will have a confirmation code from Capital One Travel as well as a separate confirmation code from the airline.
Need more help? Check out all Capital One Travel help topics or give us a call at 844-422-6922.
What are airline travel credits, and how are they different from Capital One travel credits?
When you cancel a flight, the airline might issue a travel credit. You can often apply that airline credit to pay for a new booking directly through Capital One Travel. To see if you have available airline travel credits, sign into Capital One Travel and go to the My Trips page.
Keep in mind that Capital One Travel is bound by the airline’s rules and restrictions and can only redeem airline travel credits according to the terms and conditions of the airline. Here are a few things to be aware of:
- If you booked with a low-cost carrier—like Spirit Airlines or Ryanair—the booking is managed by the airline. Contact the airline directly for more information about possible travel credits.
- Airline travel credits typically aren’t offered for basic economy bookings.
- Airline travel credits might expire after a certain period of time, according to the rules set by the airline.
- The airline credit can only be used by the same passengers on the same airline as the original booking.
- The airline credit might not be able to be applied to certain flights.
By contrast, Capital One travel credits are a form of payment issued by Capital One that you may apply to future purchases on Capital One Travel.
What if I don't see my airline travel credit through Capital One Travel?
You can contact the Capital One Travel customer service team at 844-422-6922 to assist with the airline travel credit.
Do travel credits expire?
Some travel credits issued through Capital One Travel don’t have an expiration date, including those issued in connection with Price Drop Protection1 or Price Match Guarantee2. The $300 annual travel credit issued to Venture X and Venture X Business cardholders expires on the next account open-date anniversary.
To view more details about your travel credits, sign in to Capital One Travel and go to the My travel credits and offers page and select View activity.
How long do I have to use my airline travel credit?
Each airline sets the time for how long you can use your airline travel credit. Please review the credit policy for how long you have to use the credit. Generally, your Travel must begin one year from the original ticket date.