Bill Pay is moving to a new system and will be offline and temporarily unavailable while we switch over to the new experience.
Do you need to pay a bill that's not already scheduled during this downtime? You can pay directly on the payee's website or by mail, or give the payee a call.
What is changing in my Bill Pay experience?
Things will look a little different, but you’ll still have the features you need to conveniently pay and manage your bills in one place, with efficiency and ease. At the end of January, you'll be able to view your past payments in the Bill Pay experience. In the meantime, you can find past bill payments in the list of transactions on your account overview page.
Some payees in the previous system may not support the ability to receive or view electronic billing statements within the Bill Pay experience. We recommend that you reach out to these payees directly to find out how to receive this information in the future.
Will I be notified if there are any issues caused by the move?
If there are any issues that require your attention, we'll reach out to you by email and/or letter in the mail.
Can I schedule payments during the update?
No, so we want you to have the heads-up. That way you can plan to schedule payments before the move or reach out to your payee directly during this downtime.
How will I track my payments during the move?
Bill Pay will be unavailable during the move. Our customer service team can answer any questions about your bill payments. Previously scheduled payments will process automatically in the new system.
How do I keep payments on track after the move?
We will communicate any action needed from you. This may include re-adding payees or setting up payments.
Who can I contact with questions about my payments during the move?
If you have questions feel free to call us at 800-655-2265, 8 a.m.-11 p.m. ET, 7 days a week. We’ll be happy to help you.
Do I need to take action to continue using Bill Pay after the move?
In most cases you will continue to pay your bills as you always have.
Will my existing bill pay information be available after the move?
We will work diligently to transfer existing payees, account information and payment details to our new experience. In some cases, you may need to re-add payees to make payments.
How do I cancel or stop a scheduled payment?
Customer Service is available at 800-655-2265, 8 a.m.-11 p.m. ET, 7 days a week to assist with viewing your payments or stopping paper check payments. Please note previously sent payments or electronic payments already in processing status cannot be canceled. After the Bill Pay move, if your bill payment is still pending and has not started processing, you can cancel it by signing in to your Capital One account, finding the payment in your list of scheduled payments and canceling it.
Data information and security
In the new system, there may be some occasions in which certain special characters are no longer displayed as part of your payee’s name or nickname.
Please visit our account disclosures page to learn more.