What can you use Capital One chat for?

With the many products and services Capital One offers its credit card customers, you may have questions, such as how to change the information linked to your account, check card activity, or pay your credit card bills. Fortunately, you can chat with Capital One online or in the mobile app through Eno, the Capital One assistant, to find answers to those questions.

Read on to learn more about Eno and what questions it can help you answer.

Key takeaways

• Eno is your Capital One virtual assistant—you can chat with Eno to get answers to some of your account questions.

• You can chat with Eno about things like managing your account, viewing your card activity and paying your Capital One bills.

• Chatting with Eno is available online, through the Capital One Mobile app or over text. 

One way to chat with Capital One regarding questions about your account is to use Eno. Eno is your Capital One assistant that helps look out for you and your money. Eno can provide insights about your spending and answer some of the questions you might have about your Capital One account. 

Let’s take a look at some of the questions Eno can answer for Capital One customers.

Eno can answer questions that fall into a few different categories:

• Account management: Eno can provide you with information about the personal details of your credit card account, such as who else is authorized to access your account. You can also easily activate, lock or replace your card using Eno.

• Card activity: If you have questions about how much available credit you have or would like to see a list of recent transactions, Eno can help.

• Bill payment: Eno can also give informed responses if you have questions about due dates and minimum payment amounts on your credit card balances.

For more specific guidance on the kinds of questions you might consider asking Eno, here are 10 things you can ask Eno. Be aware that you may need to sign in to your Capital One account online or in the mobile app in order for Eno to be able to answer your questions accurately.

You can chat with Eno at any time. Because Eno is a virtual, nonhuman assistant, you can chat with Eno 24 hours a day, seven days a week, to manage your account and work through some of the questions you may have.

To talk to a human representative, you can also call 1-877-383-4802 during business hours, and Capital One will direct you to the right person to answer any additional questions you may have. 

You can use Eno to get easy, fast and secure answers to your Capital One questions. If you’re logged in to your Capital One account online or within the Capital One Mobile app, you can chat with Eno through both platforms. You can even ask Eno questions through text messages!

To start texting with Eno, simply send a command to 227-898 and Eno will respond. Just remember that in order to chat with Eno via text, you have to confirm your consent to receive text messages—which you can do by signing in to your Capital One account. 

And once you’ve finished your conversation with Eno, you can simply close out of your online or app-based chat, or you can text “Stop” to end the text message exchange.

Chatting with Eno can make it easier than ever to get prompt, personalized support for your Capital One accounts. With Eno, you can keep track of your account activity, make sure you understand when and how much you have to pay and stay on top of your finances.

Chat with Eno now to get quick answers anytime on any device.