Come join the conversation
Come join the conversation. We're finding fun new ways to connect with our customers through social media owned and operated by third parties. By using Capital One’s Sites1, you agree to follow these Guidelines2. Capital One may remove, hide or delete posts or block users that do not abide by our Guidelines3.
OUR SOCIAL MEDIA GUIDELINES
Hate Is not tolerated
Hate speech, abusive, threatening, offensive or otherwise inappropriate comments are not tolerated.
Be respectful
Be respectful of others and use common courtesy.
Be honest
Don’t share false information.
Stay on topic
Be sure to stick to the topic of the post or the page/handle purpose.
ONLINE PRIVACY
We value your privacy
Never post sensitive account information on a public platform. Do not post or send by Direct Message any financial information – Social Security number, account number, PIN, or passwords – on any social forum. We may ask you to send a Direct Message with contact information, but we will never ask for your account number on social sites.
ADDITIONAL TERMS & RESOURCES
Connect with customer service directly
If you have questions about our products or services, you can reach our Customer Service @AskCapitalOne on Twitter or direct message (DM) us on Facebook or Instagram, or you can reach us here. We may ask you for contact information, but we’ll never ask for your account number, or other personal or sensitive information in social media
User generated content
If Capital One wants to use your posts, comments, reviews, endorsements, or photos, videos, etc. (User Generated Content), we will reach out to you directly to obtain your consent. To do so we will DM you, and ask if we have your permission. The DM will contain instructions on how to grant your permission.
Capital One respects the intellectual property rights of others. You should not share or post any User Generated Content that would violate Capital One’s or any third-party’s copyright, patent, trademark, trade secret, intellectual property, or other proprietary rights, or right of publicity or privacy on the Platforms. By submitting any content to Capital One on the Platforms, you warrant and represent that you are the owner of the content or that the rightsholder of the content has granted you permission to use the content consistent with the manner and purpose of your use.
But please note that Capital One doesn’t accept unsolicited ideas or submissions.
Links to third party sites
Capital One may occasionally post links to third-party sites. This is not an official endorsement of the individual, site, or company referenced in the post. Capital One will generally identify and disclose paid advertising relationships.
Capital One hasn’t reviewed all third-party sites linked to its Sites and isn’t responsible for the content of those sites. You use these third-party sites at your own risk. For the safety of you and your computer, you should avoid opening third-party links unless you trust the source.
