If you think you may be a victim of identity theft, please call us at 1-800-655-2265.
Visit our website, use the app or call us at 1-800-655-2265 to request a new debit card.
To request a new debit card through the website:
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Sign in online at capitalone.com.
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Select the spending account for your debit card.
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Choose “account services and settings”.
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Under “manage debit card,” choose “replace lost card”.
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Verify your identity.
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If you’d like the card to be sent to the address on file, select “send it to the address on file” and click “continue” and then click “complete your order” to confirm the card replacement.
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If you’d like the card to be sent to a different address, call us at 1-800-655-2265 to complete your card replacement.
To request a new debit card through the mobile app:
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Sign in on the Capital One mobile app (text "MOBILE" to 80101 for a link to download).
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Select the spending account for your debit card.
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Select "view all" from the "I want to..." menu.
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Scroll down to "replace missing card" and follow the steps.
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Verify your identity.
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If you’d like the card to be sent to the address on file, select the address listed on the screen and tap “replace card” and then tap “done” to confirm the card replacement.
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If you’d like the card to be sent to a different address, call us at 1-800-655-2265 to complete your card replacement.