AI at Capital One
Customer-centered, scientific innovation at scale.
Product spotlight: Proprietary AI
Chat Concierge
We built a multi-agentic conversational AI assistant to enhance the experience for both car buyers and dealers. Chat Concierge mimics human reasoning to not simply provide information, but take action on customers’ behalf based on their requests.
AI-driven personalization
Our proprietary AI system enables us to customize the user experience across digital and mobile channels. Its modularity, flexibility and scalability enables rapid experimentation and iteration for our 100M customers.
Gen AI-driven agent servicing tool
Trained on Capital One data, our proprietary tool gives agents the information they need to resolve customer questions quickly. Used more than 10,000 times and counting, the tool supports thousands of agents across the company.
Featured AI blogs
Machine Learning
Capital One’s Applied AI Research
Machine Learning
NeurIPS 2024: Capital One showcases leading AI research
Machine Learning
Capital One joins the Partnership on AI (PAI)
Machine Learning
Capital One participates in U.S. Senate 'AI Insight Forum'
Proprietary AI at Capital One
We are using real-time data at scale and cloud platform standardization and automation to embed customer-driven AI solutions throughout our business.
“Our founding as a company was based on using technology, data and analytics to tailor products and services to customers’ needs. Today, AI and ML are foundational to how we continue to deliver value for our customers and our business.”
AI research & partnerships
Advancing the state of the art in AI
We touch every aspect of the research life cycle, from collaborating with Academia to building leading-edge AI products.
Meet our AI leaders
Events
NVIDIA GTC
Date: March 17-21, 2025
Location: San Jose, CA
Learn more
Capital One Highlights:
GTC March 2025 Keynote with NVIDIA CEO Jensen Huang
AI at Scale: Lessons from Capital One’s Agentic AI Adoption
Insights on Building an Enterprise Multi-Agentic Conversational AI Workflow
How Capital One Built its Own Generative AI Agent Servicing Tool
Build a Customizable HPC Platform With Enhanced GPU Fault Tolerance
Accelerate Distributed Apache Spark Applications on Kubernetes With RAPIDS
NAACL
Date: April 29-May 4, 2025
Location: Albuquerque, New Mexico
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ICML
Date: July 13-19, 2025
Location: Vancouver, Canada
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NeurIPS
Date: December 9-15, 2025
Location: San Diego, CA
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AI Careers at Capital One
Building the next generation of AI talent
At Capital One, you’ll tackle challenging industry problems at the intersection of AI and finance. Join our team!