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Nonprofit and Government Resources 

In this challenging time, we recognize there are Capital One customers who could use additional help.  That’s why we’ve teamed up with SpringFour to connect you to local, nonprofit and government resources that can help you save money and live a better financial life. SpringFour’s online tool makes it easy to find organizations you can contact to see if you qualify for assistance. And SpringFour is free to use. Click here to get started.

Please note, the above link will take you to SpringFour's website, which is not a Capital One website. SpringFour is not an agent of Capital One or its affiliates. Capital One is not responsible for any third-party content or opinions. SpringFour is responsible for its site content. Anonymized information regarding usage of the SpringFour site may be shared with Capital One. SpringFour's privacy practices and level of security may be different from Capital One's, so, please review their policies.

Economic Impact Payments

We know you might have questions about Economic Impact Payments (EIP) and what they mean for you, and we want to share as much as we know about the program to help keep you informed. Please visit our EIP site for more information. We also encourage you to visit IRS.gov for the latest information about the payments, including answers to questions about eligibility, payment amounts, what to expect, when to expect it and more. We will also continue to monitor and update our resources. 

Credit Cards and Other Loans

If you find yourself unable to make payments on bills, credit card debts or other loans, the Consumer Financial Protection Bureau (CFPB) recommends working with your lenders directly. The CFPB says the earlier you reach out, the better. And it has a helpful page describing what options may be available and what to say to your lender. 

Capital One customers who may be experiencing financial difficulties as a result of COVID-19 should reach out directly to discuss available resources.

Small Businesses 

The federal government established a number of temporary programs to assist small businesses, including certain nonprofits, sole proprietors, independent contractors and other self-employed individuals. 

The Paycheck Protection Program (PPP) is one example. It was designed to provide funds to cover payroll costs and other eligible expenses. That could include things like interest on mortgages, rent and utilities.

Learn more by visiting the Small Business Administration’s website. You can also find small-business updates from Capital One and other resources, including FAQs about PPP loans.

Unemployment

If you’re among those who lost their job or income, there may be relief in the form of unemployment insurance. Programs are run by individual states, and these programs can be complex. But you can learn more about what to expect when you apply and find a full list of state unemployment websites from Capital One’s unemployment guide.

Record jobless numbers put a strain on many states’ systems and have caused payment delays in some places. But the Department of Labor, the federal agency that oversees unemployment programs, still says to contact your state’s office as soon as possible after you become unemployed.

The Department of Labor also sponsors CareerOneStop. It has more information about unemployment insurance, along with links to help you find a new job, explore career options and find training opportunities.

Housing Relief

If you’re worried about being able to make your mortgage or rent payments, the CFPB is working with other government agencies to provide help to homeowners and renters. The CFPB’s website has a lot of information, including resources to help people trying to

• Figure out mortgage forbearance, a process that may allow you to temporarily pause payments or pay a lower rate.
• Find protections for renters, including details on evictions.
• Connect with housing counselors about what options may be available.

It may also be worth checking with authorities where you live to see whether other protections are available. For example, the CFPB says some states and localities have paused evictions.

Student Loans

The CFPB’s website has general information about student loans, with sections dedicated to federal loans, private loans and more. It may be a good place to start if you’re trying to learn about things like loan forbearance, loan deferment and loan defaults.

The Department of Education also has an expansive coronavirus page with detailed information about federal loans, including FAQs about:

• 0% loan interest
• Payment suspensions and due dates
• Income-driven repayment
• Federal aid applications and availability
• Defaulted loans

The agency says to check its page frequently because it will be updating it on a regular basis.

Other Resources

The pandemic has affected everyone differently. If you’re looking for information beyond what’s provided here, the CFPB set up a page with links to other federal resources. The page includes sections specific to food assistance, medical bills, coronavirus-related scams, service members, older adults and beyond. 

You can find information about safety measures, testing and vaccines from the Centers for Disease Control and Prevention. And Capital One also has resources that may help you manage your finances during and after the pandemic.

Last updated 4/18/2023

Government and private relief efforts vary by location and may have changed since this article was published. Consult a financial adviser or the relevant government agencies and private lenders for the most current information.

We hope you found this helpful. Our content is not intended to provide legal, investment or financial advice or to indicate that a particular Capital One product or service is available or right for you. For specific advice about your unique circumstances, consider talking with a qualified professional.

This content includes links to external sites that are not owned or maintained by Capital One. The content in these links could change, and the links may become inaccessible.