Wolfsberg Questionnaire

Wolfsberg questionnaire

Want to save a copy for your records? Download a PDF.

Wolfsberg questionnaire

Want to save a copy for your records? Download a PDF.

Financial Institution Name:

Capital One

Location (Country):

United States

 

1. Entity & Ownership

   Question

Answer

1. Full Legal Name Capital One Financial Corporation

2. Append a list of foreign branches which are covered by this questionnaire 

N/A

3. Full Legal (Registered) Address

1680 Capital One Drive,
McLean, VA 22012

4. Full Primary Business Address (if different from above)

N/A

5. Date of Entity incorporation/establishment

1994

6. Select type of ownership and append an ownership chart if available

 

6 a. Publicly Traded (25% of shares publicly traded)

Yes
6 a1. If Y, indicate the exchange traded on and ticker symbol New York Stock Exchange (NYSE) under ticker symbol 'COF'

6 b. Member Owned/Mutual

No

6 c. Government or State Owned by 25% or more

No

6 d. Privately Owned

No

6 d1. If Y, indicate details of shareholders or ultimate beneficial owners with a holding of 10% or more

N/A

7. % of the Entity's total shares composed of bearer shares

0

8. Does the Entity, or any of its branches, operate under an Offshore Banking License (OBL)?

No

8 a. If Y, provide the name of the relevant branch/es which operate under an OBL

N/A

9. Does the Bank have a Virtual Bank License or provide services only through online channels? No
10. Provide Legal Entity Identifier (LEI) if available ZUE8T73ROZOF6FLBAR73 - Capital One Financial Corporation

 

 

2. AML, CTF & Sanctions Programme

Question

Answer

11. Does the Entity have a programme that sets minimum AML, CTF and Sanctions standards regarding the following components:

 

11a. Appointed Officer with sufficient experience / expertise

Yes

11b. Adverse Information Screening Yes
11c. Benefiical Ownership Yes

11d. Cash Reporting

Yes

 

11e. CDD

 

Yes

11f. EDD

Yes

11g. Independent Testing

Yes

11h. Periodic Review 

Yes

11i. Policies and Procedures

Yes
11j. PEP Screening Yes

11k. Risk Assessment 

Yes

11l. Sanctions 

Yes

11m. Suspicious Activity Reporting

Yes
11n. Training and Education Yes
11o. Transaction Monitoring Yes

12. Is the Entity's AML, CTF & Sanctions policy approved at least annually by the Board or equivalent Senior Management Committee?

Yes

13. Does the Entity use third parties to carry out any components of its AML, CTF & Sanctions programme?

Yes

13a. If Y, provide further details

Capital One employs third parties to assist in carrying out some of the functions of its AML program. It provides the same training to third parties as its full-time AML associates.

14. Does the entity have a whistleblower policy? Yes

 

3. Anti bribery & corruption

Question

Answer

15. Has the Entity documented policies and procedures consistent with applicable ABC regulations and requirements to reasonably prevent, detect and report bribery and corruption?

Yes

16. Does the Entity's internal audit function or other independent third party cover ABC Policies and Procedures?

Yes

17. Does the Entity provide mandatory ABC training to: 

 

17a. Board and Senior Committee Management

Yes

17b. 1st Line of Defence

Yes

17c. 2nd Line of Defence

Yes

17d. 3rd Line of Defence

Yes

17e. Third parties to which specific compliance activities subject to ABC risk have been outsourced 

Yes

17f. Non-employed workers as appropriate (contractors / consultants)

Yes

 

4. AML, CTF & sanctions policies & procedures

Question

Answer

18. Has the Entity documented policies and procedures consistent with applicable AML, CTF & Sanctions regulations and requirements to reasonably prevent, detect and report:

 

18a. Money laundering

Yes

18b. Terrorist financing

Yes

 

18c. Sanctions violations

Yes

19. Does the Entity have policies and procedures that:

 

19a. Prohibit the opening and keeping of anonymous and fictitious named accounts

Yes

19b. Prohibit the opening and keeping of accounts for unlicensed banks and / or NBFIs

Yes

19c. Prohibit dealing with other entities that provide banking services to unlicensed banks

Yes

19d. Prohibit accounts / relationships with shell banks

Yes

19e. Prohibit dealing with another Entity that provides services to shell banks

Yes

19f. Prohibit opening and keeping of accounts for Section 311 designated entities

Yes

19g. Prohibit opening and keeping of accounts for any of unlicensed / unregulated remittance agents, exchanges houses, casa de cambio, bureaux de change or money transfer agents

Yes

19h. Assess the risks of relationships with domestic and foreign PEPs, including their family and close associates

Yes

19i. Define the processes for escalating financial crime risk issues/potentially suspicious activity identified by employees

Yes

19j. Outline the processes regarding screening for sanctions, PEPs and negative media 

Yes

20. Has the Entity defined a risk tolerance statement or similar document which defines a risk boundary around their business?

Yes

21. Does the Entity have a record retention procedures that comply with applicable laws?

Yes

21a. If Y, what is the retention period?

5 years or more

 

5. KYC, CDD and EDD

Question

Answer

22. Does the Entity verify the identity of the customer?

Yes

23. Do the Entity's policies and procedures set out when CDD must be completed, e.g. at the time of onboarding or within 30 days?

Yes

24. Which of the following does the Entity gather and retain when conducting CDD? Select all that apply:

 

24a. Customer identification

Yes

24b. Expected activity

Yes

24c. Nature of business / employment

Yes

24d. Ownership structure

Yes

24e. Product usage

Yes

24f. Purpose and nature of relationship

Yes

24g. Source of funds

Yes

24h. Source of wealth

Yes

25. Are each of the following identified:

 

25a. Ultimate beneficial ownership

Yes

25a1. Are ultimate beneficial owners verified?

Yes

25b. Authorised signatories (where applicable)

Yes

25c. Key controllers 

Yes

25d. Other relevant parties

Yes

26. Does the due diligence process result in customers receiving a risk classification?

Yes

27. Does the Entity have a risk based approach to screening customers and connected parties to determine whether they are PEPs, or controlled by PEPs?

Yes

28. Does the Entity have policies, procedures and processes to review and escalate potential matches from screening customers and connected parties to determine whether they are PEPs, or controlled by PEPs?

Yes

29. Is KYC renewed at defined frequencies based on risk rating (Periodic Reviews)?

Yes

29a. If yes, select all that apply:

 

29a1. Less than one year

No

29a2. 1 - 2 years Yes
29a3. 3 - 4 years No
29a4. 5 years or more No
29a5. Trigger-based or perpetual mointoring reviews Yes
29a6. Other (please specify) N/A
30. From the list below, which categories of customers or industries are subject to EDD and/or are restricted, or prohibited by the Entity's FCC programme?  

30a. Arms, Defence, Military

EDD on a risk-based approach
30b. Respondent Banks EDD on a risk-based approach
30b1. If EDD or EDD & restricted, does the EDD assessment contain the elements as set out in the Wolfsberg Correspondent Banking Principles 2022? Yes
30c. Embassies/Consulates Restricted
30d. Extractive industries EDD on risk-based approach
30e. Gambling customers Restricted
30f. General Trading Companies

EDD on a risk-based approach

30g. Marijuana-related Entities

Prohibited
30h. MSB/MVTS customers Restricted
30i. Non-account customers Restricted
30j. Non-Government Organisations Restricted
30k. Non-resident customers EDD on risk-based approach
30l. Nuclear power EDD on risk-based approach
30m. Payment Service Providers Restricted

30n. PEPs 

EDD on a risk-based approach

30o. PEP Close Associate

EDD on a risk-based approach

30p. PEP Related

EDD on a risk-based approach

30q. Precious metals and stones

Restricted

30r. Red light business / Adult entertainment Restricted

30s. Regulated charities

Restricted

30t. Shell banks

Prohibited

30u. Travel and Tour Companies

EDD on a risk based approach

30v. Unregulated charities Restricted
30w. Used Car Dealers EDD on a risk based approach

30x. Virtual Asset Service Providers

Restricted

30y. Other (specify)

N/A

31. If restricted, provide details of the restriction

Capital One has policies and procedures in place to determine the appropriate level of enhanced due diligence, monitoring, and restrictions for higher risk customers and/or transactions in line with relevant local regulatory requirements and restrictions.

 

6. Monitoring & Reporting

Question

Answer

32. Does the Entity have risk based policies, procedures and monitoring processes for the identification and reporting of suspicious activity?

Yes

33. What is the method used by the Entity to monitor transactions for suspicious activities?

Combination of automated and manual

33a. If manual or combination selected, specify what type of transactions are monitored manually Decline to respond - Capital One does not release confidential information about specific controls.

34. Does the Entity have regulatory requirements to report suspicious transactions?

Yes

34a. If Y, does the Entity have policies, procedures and processes to comply with suspicious transactions reporting requirements?

Yes

35. Does the Entity have policies, procedures and processes to review and escalate matters arising from the monitoring of customer transactions and activity?

Yes

 

7. Payment Transparency

Question

Answer

36. Does the Entity adhere to the Wolfsberg Group Payment Transparency Standards?

 

Yes

37. Does the Entity have policies, procedures and processes to comply with and have controls in place to ensure compliance with: 

 

37a. FATF Recommendation 16

Yes

37b. Local Regulations

Yes

37b1. If Y, Specify the regulation

 

Capital One complies with all payment transparency regulations in all the jurisdictions in which it operates.

37c. If N, explain 

 

 

8. Sanctions

Question

Answer

38. Does the Entity have a Sanctions Policy approved by management regarding compliance with sanctions law applicable to the Entity, including with respect to its business conducted with, or through accounts held at foreign financial institutions? Yes

39. Does the Entity have policies, procedures or other controls reasonably designed to prohibit and/or detect actions taken to evade applicable sanctions prohibitions, such as stripping, or the resubmission and/or masking, of sanctions relevant information in cross border transactions?

Yes

40. Does the Entity screen its customers, including beneficial ownership information collected by the Entity, during onboarding and regularly thereafter against Sanctions Lists?

 

Yes

 

41. Select the Sanctions Lists used by the Entity in its sanctions screening processes:

 

 
41a. Consolidated United Nations Security Council Sanctions List (UN)

 

Used for screening customers and beneficial owners and for filtering transactional data

41b. United States Department of the Treasury's Office of Foreign Assets Control (OFAC)

Used for screening customers and beneficial owners and for filtering transactional data

41c. Office of Financial Sanctions Implementation HMT (OFSI)

Used for screening customers and beneficial owners and for filtering transactional data

41d. European Union Consolidated List (EU)

Used for screening customers and beneficial owners (i.e. reference data)

41e. Lists maintained by other G7 member countries

Used for screening customers and beneficial owners and for filtering transactional data

41f. Other (specify) United Kingfrom (UK) HMT
Office of the Superintendent of Financial Institutions (OSFI)
Australia - Department of Foreign Affairs and Trade (DFAT)

42. Does the Entity have a physical presence, e.g., branches, subsidiaries, or representative offices located in countries / regions against which UN, OFAC, OFSI, EU and G7 member countries have enacted comprehensive jurisdiction-based Sanctions?

No

 

9. Training & education

Question

Answer

43. Does the Entity provide mandatory training, which includes:

 

43a. Identification and reporting of transactions to government authorities

 

Yes

 

43b. Examples of different forms of money laundering, terrorist financing and sanctions violations relevant for the types of products and services offered

 

Yes

43c. Internal policies for controlling money laundering, terrorist financing and sanctions violations

Yes

43d. New issues that occur in the market, e.g. significant regulatory actions or new regulations

Yes

44. Is the above mandatory training provided to:

 

44a. Board and Senior Committee Management

Yes

44b. 1st Line of Defence

Yes

44c. 2nd Line of Defence 

Yes

44d. 3rd Line of Defence

Yes

44e. Third parties to which specific FCC activities have been outsourced 

Yes

44f. Non-employed workers (contractors / consultants)

Yes

 

10. Audit

Question

Answer

45. In addition to inspections by the government supervisors / regulators, does the Entity have an internal audit function, a testing function or other independent third party, or both, that assesses FCC AML, CTF, ABC, Fraud and Sanctions policies and practices on a regular basis? 

Yes

 

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