Once we are notified, our Estates team will review all active accounts of the deceased and take the following actions:

• Place balance holds on sole-owned account(s)
• Restrict all debit cards and linked accounts
• Remove the deceased account holder from any joint accounts
• Stop and/or return any government benefits for the deceased, such as Social Security, to the government
• Review the customer’s account(s) and relationship to determine specific estate needs. We’ll conduct a detailed review to accurately assess what documents or action steps are needed to settle the accounts.

Typically, these documents are provided by the probate court, but please check with an attorney.

U.S. court-issued documentation is required to collect funds. Foreign country estate documentation will not be accepted for distribution of funds. 

For deceased account holders who were residents of the U.S. but passed away in a foreign country, you must provide a Consular Report of Death of an American Citizen Abroad from the U.S. consulate or embassy where the death occurred.

It depends on the complexity of the documents and accounts owned by the deceased. The best way to ensure that your case closes as quickly as possible is to make sure all necessary documents are submitted at the beginning of the case.