Estates Servicing for Credit Cards

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Estates Servicing for Credit Cards

What to Expect

Notify us

Provide the necessary information to initiate an estate notification

Review request

We’ll research your case and reach out if we have any questions

Receive letter

You’ll receive correspondence from us within 1 billing cycle

Getting started

Notifying us of an account holder who has passed away can help resolve outstanding financial issues during an otherwise difficult time. Please contact our dedicated team of Estates agents - they will help you through the process and answer any questions you may have.

Here's our process:

Gather required documentation
Contact us
We'll handle the rest

A dedicated Estates specialist may contact you to request any additional information needed or to provide next steps on resolving any outstanding account balance.

Additional Information

To settle an account

When you contact us about the death of a loved one, please be prepared to provide the following information about the account holder:

Name
Social security number
Date of birth
Account number
Death Certificate*

*Having the Date of Death and/or the Death Certificate is not required, but can be helpful in verifying the decedent’s information.

Frequently Asked Questions

Am I responsible for the outstanding balance of my deceased loved one’s account?

Only the primary or secondary account holders listed on the account are responsible for the outstanding balance.

Do I need to notify you of a deceased joint account owner, Authorized User or Account Manager?

Yes, notifying us that any of these individuals is deceased helps us to reduce fraud and ensures accurate credit reporting.

I am an Authorized User on a card where the Primary account holder has passed away. Can I take ownership of the account?

Unfortunately, we cannot transfer ownership of an existing credit card and make an Authorized User or Account Manager the Primary account holder. You can apply for a new credit card here.